Refund & Cancellation Policy

Last updated: July 2026

At PartTimePro, we are committed to transparency and fairness in all transactions facilitated through our Platform. This Refund & Cancellation Policy explains the circumstances under which refunds, cancellations, or reversals may apply. Please read this policy carefully.

1. No Worker Fees — No Worker-Side Refunds

PartTimePro does not charge Workers any fees to:

Create or maintain an account
Build a profile and list skills
Browse and search for Jobs
Submit job applications
Accept Job offers or sign Work Agreements

Since no payments are collected from Workers for these core services, no refunds are applicable to Workers for platform access or job applications. If you believe you have been charged in error, please contact our support team immediately.

2. Job Application Cancellation by Workers

2.1 Before Acceptance: You may withdraw any pending job application at any time before the Employer accepts it. Simply use the "Withdraw" option on the application. There is no penalty for withdrawing a pending application.

2.2 After Acceptance: Once an Employer has accepted your application or you have signed a Work Agreement, you are expected to honour that commitment. If you need to cancel after acceptance, you must:

Notify the Employer as early as possible through the Platform
Provide a valid reason for cancellation

Repeated cancellations after acceptance may affect your Worker reputation score and could result in temporary or permanent restriction of your ability to apply for future Jobs.

3. Job Posting Cancellation by Employers

3.1 Before Worker Acceptance: Employers may cancel or close a Job posting at any time before a Worker's application is accepted. Workers who applied to the cancelled Job will be notified automatically.

3.2 After Worker Acceptance: If an Employer cancels a Job after a Worker has been accepted, the Employer should communicate the reason to the affected Worker(s) through the Platform. Repeated cancellations by an Employer may affect their standing on the Platform.

4. Virtual Job Points — Reversals & Adjustments

PartTimePro's Virtual Jobs system awards Points for completing tasks such as assessments, verification exercises, and skill demonstrations. The following policies apply to Point earnings:

4.1 Legitimate Earnings Are Final: Points earned through genuine, good-faith completion of Virtual Job tasks are credited to your Worker Wallet and are final. These Points are available for withdrawal subject to standard withdrawal rules and minimum thresholds.

4.2 Point Reversals — When They Apply: We reserve the right to reverse or deduct Points from your Wallet in the following circumstances:

Fraudulent Submissions: Submission of plagiarized, AI-generated without disclosure, stolen, or otherwise fake work.
Duplicate Submissions: Submitting the same work multiple times across different tasks or accounts.
Exploitation of Errors: Exploiting bugs, glitches, or errors in the Platform to earn Points illegitimately.
Violation of Task Rules: Deliberately ignoring or circumventing specific task instructions to gain Points without genuine effort.

If a Point reversal is applied, you will receive a notification explaining the reason and the amount reversed. You may appeal a reversal by contacting our support team within 14 days of the reversal notification.

4.3 Accidental Point Credits: If Points are credited to your Wallet due to a Platform error, we reserve the right to correct the error by reversing the incorrectly credited Points, even in the absence of any wrongdoing on your part.

5. Withdrawal Disputes & Failed Transactions

5.1 Failed Withdrawals: If a withdrawal request fails due to a technical error on our side (and the funds have been debited from your Point balance but not received by you), we will investigate and either:

Re-credit the Points to your Wallet so you can attempt the withdrawal again, or
Re-process the withdrawal manually

Please allow up to 5 business days for investigation of a failed withdrawal.

5.2 Incorrect Payment Details: If a withdrawal is sent to an incorrect bank account, mobile wallet, or payment destination due to inaccurate information provided by you, PartTimePro is not liable for the lost funds. Please double-check your payment details before submitting any withdrawal request. If the error is on our side, we will take full responsibility to recover or re-issue the funds.

5.3 Unauthorized Withdrawals: If you believe an unauthorized withdrawal has been made from your account, you must notify us within 48 hours. We will investigate and, if confirmed unauthorized, re-credit the Points to your Wallet.

6. Employer Payments & Service Fees

If PartTimePro charges Employers any service fees for posting Jobs, featuring listings, or accessing premium Platform features, the following applies:

Refund Eligibility: Service fees may be refunded if a refund request is made within 7 days of payment and no Worker applications have been received for the associated Job posting.
Non-Refundable Circumstances: Fees are non-refundable once a Worker has applied to or been accepted for the Job posting, or if the Job posting has been active and visible on the Platform for more than 7 days.
Duplicate Payments: If you are charged twice for the same service due to a billing error, the duplicate charge will be fully refunded upon verification.

7. Processing Time

All approved refunds and Point re-credits will be processed within:

Point Re-credits: 1–3 business days
Monetary Refunds (Employer fees): 5–10 business days, depending on your payment method and financial institution
Failed Withdrawal Investigations: Up to 5 business days

8. How to Request a Refund or Report an Issue

To request a refund, report a disputed transaction, or raise any concern covered by this policy:

Visit our Contact Support page
Email us at support@parttimepro.lk with the subject line "Refund Request" or "Transaction Dispute"
Include your registered email address, a description of the issue, and any relevant details (Job ID, transaction reference, dates, amounts)

We will acknowledge your request within 24 hours during business days and aim to resolve most issues within 5 business days.

9. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with a revised "Last updated" date. Material changes will be communicated to registered users. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

(Note: This Refund & Cancellation Policy is tailored to PartTimePro's platform model — a job-matching and virtual-task platform. It does not cover refunds for physical goods, as PartTimePro is not an e-commerce store.)

Refund &amp; Cancellation Policy